Alteration Credits Policy  Free Replacement & Easy Returns

Alteration Credits Policy

Bespokeway Inc is committed to helping you attain the perfect fitting garment. If you provide your precise measurements using our online guide, we guarantee you a perfect fit. More than 95% of our orders require no alterations. For those that do, we encourage tweaking order to your ideal size, with the help of a local tailor and we pay for the cost of your alterations, up to 30% of the purchase cost of your order.

The process is simple:

1- Print off our Alteration Sheet.
2- Get product(s) adjusted by your local tailor.
3- Scan and email us the alteration sheet.
4- We will refund the amount to your PayPal account within one week.

Details:

a) Alterations can be redeemed up to one month (30 days) after receiving an order.
b) Alterations credits will only be redeemed if a customer has provided us a scan of our alteration sheet.
c) Once an Bespoke garment is altered, it is no longer eligible for a return or refund.

Free Replacement & Easy Returns

We always recheck the order before dispatching and also enclose a checking report.

At Bespokeway Inc. we want you to be happy each time you shop with us. We offer you "absolute satisfaction " quality standards in addition to your automatic right of cancellation . This means that if you are unhappy with your purchase because of measuring error on our part, you can cancel the order and return it to us within 14 days after delivery.

.In order to return the product please contact us and advise us of the problem. Goods are to be returned to us at your expense and collect packages will not be accepted. Please enclose a note showing your name, and the order number. Wrap the package securely and send by post or courier to our tailoring facility is in South Asia. We will provide our address when you notified us that you wish to return an item. Mark the package clearly 'Customer Return'. We will only accept returned items that are in good and unworn condition.

Once we receive the return we will offer you a choice of:

A prompt replacement with the problem corrected.

An alternative item of the same value. (You will not be charged any additional shipping or handling fees for replacement shipments. Our products are made to order in your measurements so we do not re-stock but will dispose at our convenience).

A full refund less handling within 14 days of receipt of the goods.( All returns will apply 25% restocking fee, as bespoke garment are a complete write-off and almost impossible to be sold again.Shipping charges are non refundable.)
You will not be charged any additional shipping or handling fees for replacement shipments. Our products are made to order in your measurements so we do not re-stock but will dispose at our convenience.

From experience we have found out that if you measure yourself according to our instructions you cannot go wrong, you are used to wearing the ready made fit which are made and cut without keeping in mind your measurements, here we make according to more than 7 measurement of yours.
Any Package received at the Bespokeway office that does not meet the above requirements will be sent back to the client without refund.